FAQ
What does an Uncertain answer mean?
In Invero, an answer is labeled as Uncertain when the system determines that there isn't enough information to confidently respond to the user's question. This automatic classification occurs after Invero generates an answer and evaluates the adequacy of the available knowledge sources. Typically, you'll see this indicated by Invero saying something like, "Hmm, I do not have enough information."
You can find Uncertain responses on the /conversations page of the Invero platform and filter them using the dropdown menu.
How is uncertainty measured by Invero?
Invero measures uncertainty based on the confidence level in the retrieved information related to the user's question. If Invero concludes that the knowledge sources do not sufficiently cover the topic, it classifies the response as Uncertain.
How can I use Uncertain answers to improve my content?
Uncertain responses are valuable for identifying improvement opportunities in your documentation and knowledge bases. By analyzing these responses, you can discover gaps where users' questions are not adequately answered because of missing content or product features.
There are two ways to analyze Uncertain responses:
- Individually: Review the Conversations page and filter for Uncertain.
- Grouped: Review coverage gaps to identify topics where Invero frequently provides uncertain answers. Learn more about this process in Coverage Gaps.
Can I filter in analytics based on language?
No, language-based filtering on analytics data is not yet supported.